FAQs
Ordering
How do I place an order online?
Complimentary Samples
Can I ship my order outside the U.S?
Is my online payment secure?
When will a payment be deducted from my account?
What should I do if I am having trouble placing an order?
What should I do if I can’t complete the checkout process?
When will my order be processed?
Where do I find my order number?
How can I check the status of my delivery?
How do I change or cancel an order?
I haven’t received my order
The order I received doesn’t match the one I placed.
What is your refund policy?
How do I make a return or exchange?
I returned a product or an order but I haven’t heard anything.
Returns Information
Fragrance
What products are available on the site?
Is Prada personally involved In the creation of his perfumes?
What is the difference between an Eau de Toilette, an Eau de Cologne and an Eau de Parfum?
Is Cologne for men or women?
Does Cologne stand up well on the skin?
General
Where can I purchase Prada Beauty products?
How do I create a wishlist?
How do I subscribe to the Prada Beauty newsletter?
How can I unsubscribe from email newsletters?
What quality controls are in place for Prada Beauty products?
How can I tell you about my experience with a product?
Privacy Policy
My Question isn't listed
Do you test on animals?
My account
How do I create an account?
How to register?
Do I have to register with Prada-beauty.us to place an order?
I forgot my password
How do I change my Prada-beauty.us password?
How can I update my profile?